2 Positions

Analysis of system performance, diagnosis of component or system faults and corrective maintenance of VSAT system and components. Perform installation of new VSAT systems.

Essential Functions and Responsibilities

  • Troubleshoot VSAT system symptoms and information with computer software and test equipment
    Interpret troubleshooting results and determine best course of action to restore VSAT operability
  • Analyze results of corrective actions to ensure systems, components and services working satisfactorily.
  • Interpret problems or symptoms reported by customer IT representative and diagnose possible causes of service problems with the network, systems or components.
  • Interpret data from digital or analogue menus in assessment of parameters, settings and symptoms.
  • Install new VSAT equipment and upgrade components or systems on vessels or buildings.
  • Test, locate and restore service by interpreting service orders, circuit diagrams and troubleshooting.
  • Upgrade software and scripting coding when required.
  • Perform routine maintenance on shipboard VSAT systems, components and software if any.
  • Maintain tools, test equipment and travel documents in order and ready to travel
  • Performs site survey & produce survey report prior to installation
  • Installs, tests, and repairs antennas and related equipment following specifications and using hand tools and test instruments. Reviews installation specifications to determine installation site for antenna.
  • Visually inspects installation site to identify obstructions that could distort or block signals from satellite.
  • Discuss with customers regarding its installation requirement.
  • Installs BNC and LNB according to system specification.
  • Orients antenna to direction and altitude of communication satellite, using surveying instruments and following charts of satellite position.
  • Tests installed system for conformance to specifications, using test equipment, such as multimeters and oscilloscope.
  • Performs Civil Works installations if required for the antenna set-up.
  • Replaces or repairs defective parts, using hand tools and test equipment.

Required Skills

  • Degree/ Diploma or equivalent relevant experience required.
  • Working knowledge of Telnet, PC Anywhere, Windows OS required.
  • Strong experience of RF systems ideally marine based VSAT systems, their maintenance, installation and repair.
  • Wireless network installation and/or maintenance experience required.
  • Field experience desired.
  • Minimum 3 years of VSAT experience with good references
  • GVF Certification or equivalent VSAT Certifications (Certificates to be provided) will be an advantage
  • Experience in TCP/IP, VOIP, VTC/IP, PABX, VSAT Technology, Microwave systems & wireless LAN (WLAN) systems
  • Tool boxis required
  • Spectrum Analyzer will be an advantage
  • English language is mandatory
  • Good Communication Skill
  • Knowledge of VSAT system will be an advantage.
  • Coordinate and execute VSAT installation and configuration tasks.
  • Deploy and troubleshoot all types of equipment at customers’ site.
  • Ensure continuous operation of network elements.
  • Monitor links and quality of signal
  • Provide quality support for customers and respond to customer enquiries/complaints.
  • Open tickets to track and to document resolution of problems for VSAT networks
  • Coordinate with NOC tech/engineer during VSAT installation / maintenance / relocation / migration works.